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Our Most Frequently
Asked Questions

What services does The Small Business Box offer?

We’re a digital marketing agency. Our services include Website, Shops, SEO, PPC, Social Media, Content Marketing, Digital Strategy, Videos, Podcasts and everything Digital. 

We offer flexible packages for all businesses. Whether you want a single service or a group of services.  Find out more about our services here.

Why use The Small Business Box?

We are a team of Digital Marketing professionals that partner with our customers.  Across our company we have a collective of knowledge, training and expertise that will supersede a single employee. We also have a portfolio to back it up.  

What is the commitment?

Overall we don't tie any of our customers into a contract.  There are many services that we offer that can be over a period of time such as paid monthly services.  In these circumstances it really depends on the type of service and product.

Are there any hidden costs?

No.  We ensure that all costs are covered upfront.  The only costs that might come up from time to time are any paid plugins for websites.  These will be at the customers request and usually while in the middle of a job and unforeseen.  

I'm not based near you, does that matter?

Your business location doesn’t matter considering the services we provide for our customers. We work with clients across the UK, Canada, USA and various locations across Europe.

We live in a world where communication is very different.  Face to face meetings work but we also use phone & video calls for those that we cannot meet regularly.  Time differences don't matter either, our team works around the clock and ensure that we can speak when you need us.

How do you work?

Our aim is to keep everything simple and you well informed.  

When a customer comes to us we arrange a call or meeting to discuss the requirements.  The next step is to create a briefing document so everyone knows what is happening.  It will detail what elements are included and who is responsible.  You will have a direct contact and be informed every step of the way.

Once we start the job we work on a first draft and then check with you for any revisions* we then work on the final draft.  Once signed off everything is sent across to you.

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